ON-SITE TRAINING
GUEST RELATIONS AND LOJALTY
Are you looking for training that focuses on improving guest experience and loyalty in your business?
Ontelier offers unique on-site training in guest relations and loyalty for the hospitality industry. Our experienced team provides you with the skills and mindset you need to take your guest experience to the next level.
We focus on looking at the entire guest journey, both physical and digital, to create personalized experiences that surpass your guests' expectations.
We work with the ARCS model which helps us to capitalize on every opportunity and tailor a plan that meets the needs of your business and your guests. Learn how to create a memorable guest journey, how to best attend to guests and how to build loyalty.
Don't miss the opportunity to delight your guests and increase loyalty. Contact Ontelier today to learn more about our guest relations and training. We'll help you take your business to the next level.
HOSPITALITY - THE ART OF MAKING PEOPLE FEEL WELCOME
The inspirational seminar will look at the art of creating a guest-friendly environment and how to make people always feel welcome.
We believe that by focusing on customer satisfaction, we can create positive experiences, enhance the company's image, and build long-term relationships and loyalty.
We also place great emphasis on creating both internal and external brand ambassadors. You will learn how to be systematic and professional when it comes to meeting customer needs, and how to anticipate their needs to create a positive experience for them, even when problems arise.
We will challenge and put the day and future on its edge and also talk about how to create engaged and loyal employees who are proud to represent your company, build trust and create a long-lasting work environment.
HOW TO PLAN FOR YOUR DIGITALISATION,AUTOMATION, AND ROBOTIZATION (D.A.R)
A seminar on system mapping and thoughts on the future.
The seminar is designed to help you create a futuristic guest experience through the use of digitalization, automation, and robotics (DAR) in an effective way.
We will delve into the importance of automation and robotics, not just to create value for customers, but also behind the scenes.
We will discuss the importance of making sure the systems are user-friendly and easy to use, as well as how to create a culture where automation is a natural part of the business.
Don't miss the opportunity to learn from experts in the field and get tips and advice for implementing automation effectively.
Contact us today for more information about the seminar.
C-SUITE ON DEMAND | CHIEF PROBLEM SOLVER (CPS) | INTERIM | COACH
As a C-suite on demand and CPO, I specialize in providing short-term interventions to help companies reach their goals. I take on assignments to assist with department and business reviews, fill leadership gaps, or execute specific projects that require expertise.
As an experienced professional from both the operational and tech industry within hospitality, I have the skills and knowledge to identify some of the best solutions for your company and present them in a way that will drive success. Whether you want to improve your guest experience, increase revenue, or streamline operations, I can help you achieve your goals.
Do not hesitate to contact me for short-term support and guidance as you navigate your challenges.
I am 100% passionate and committed to every project I undertake, with the goal of giving back from my own journey and experiences.
C-Suite on demand / Cheif Probelm Solver
starts from 170€/h
Our services start at 105€ per hour, depending on the scope and complexity of the project.
We offer extensive experience in various roles, including C-Suite, Interim, Deputy Manager, Consultant, and Coaching positions. With flexible engagement, we cater to your specific needs and circumstances.
Travel expenses and accommodation are not included in the price.
Contact us today to schedule a free consultation
Seminars
1 350€
Ignite Meaningful Conversations: Our dynamic 2-hour seminars are designed to inspire, spark profound insights, and fuel engaging discussions, making your team the talk of the week.
Travel expenses and accommodation are not included in the price.
Contact us today to schedule a free consultation
TENDER BASED
On-site training
Our Approach: We bring a well-structured approach to our seminars, leveraging the renowned ARCS model. However, we understand that every team and subject matter is unique. Hence, we tailor our approach to meet your specific needs, ensuring a relevant and impactful experience for all participants.
Travel expenses and accommodation are not included in the price.
Contact us today to schedule a free consultation